PinCast Support

How can we help?

Find a quick answer below or send us a message. We usually respond within two business days.

Email support

Quick answers

Frequently asked questions

How do I find podcasts and episodes?

Use Home to browse charts, recommendations, and categories, or search for a show, episode, or anything on your mind. Results and charts follow the country selected under Settings → Language & region.

How do I capture a Pin?

A normal tap on the orange Pin button captures the duration saved in Settings: 5, 10, 15, 20, 25, or 30 seconds, or 1, 2, or 5 minutes. In the Player or Mini Player, press and hold the Pin button to choose a different duration for that capture only. Driving and vehicle controls continue using your saved duration.

Why is the Pin button unavailable?

The episode must have played for the complete duration you want to capture. PinCast also applies a three-second cooldown after an accepted Pin to prevent accidental double taps. Transcription and AI organization need internet access, but after the cooldown you can capture another moment while earlier Pins continue processing.

Where can I find and use my Pins?

Open Pins from the bottom navigation, or use the Pins entry inside Player and Driving Mode. Pins are grouped by episode. You can edit them, copy or share the complete Pin, replay the captured audio, or share that audio directly.

Why did my episode pause when I played a Pin?

PinCast keeps episode playback, captured Pin audio, and spoken note or summary audio mutually exclusive so two sources never play together. Starting one pauses the other while keeping its position, so you can resume where you stopped.

How do I capture while driving?

Use the large Pin control in Driving Mode or the Pin action provided through CarPlay or supported Android media controls. On iPhone, you can also say “Capture Pin with PinCast” after enabling the Siri shortcut. The selected Settings duration and the same readiness/cooldown rules apply. Keep your attention on the road and interact only when safe.

What is the difference between Favorites and Up Next?

Favorites save shows or episodes to your library and sync for signed-in users. Up Next is a temporary listening queue: add episodes, reorder them, play one immediately, or clear the queue. It lasts for the current app session and is also available in CarPlay.

How do I change language, podcast region, or appearance?

Open Settings. Language & region lets you change the app language and charts/search country independently. Appearance lets you choose Light or Dark mode; Light remains the default until you change it.

Which sign-in options does PinCast support?

Sign in with Google on Android or iOS, or use Sign in with Apple on iOS. Email-and-password sign-in is not offered in this release. You can sign out later from Settings.

How do I delete my account?

Open Settings and choose Delete account. PinCast asks you to confirm with your sign-in provider, then removes your account and PinCast-owned cloud and device data. Account deletion waits until any active Pins finish processing. If you cannot access the app, email insta2apps@gmail.com from the address connected to your account with the subject “Delete my PinCast account.”

Before you contact us

Three quick checks

  1. 1
    Check your connection

    Search, streaming, transcription, and AI processing require internet access.

  2. 2
    Try the episode again

    Some publishers restrict audio access or temporarily change their feed.

  3. 3
    Update PinCast

    Install the latest App Store version for current fixes and compatibility.